Westway Ford
Westway Ford Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Westway Ford has 1.7 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Always have your used vehicle inspected by a well reputable certified auto mechanic shop. Don't take Salesman or dealership at thir word just because of Nam and size of compny.", "Do not use West Way for Service".
Most users want Westway Ford to offer a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Westway Ford has 1.7 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Always have your used vehicle inspected by a well reputable certified auto mechanic shop. Don't take Salesman or dealership at thir word just because of Nam and size of compny.", "Do not use West Way for Service".
Most users want Westway Ford to offer a solution to their issues.
Consumers are not pleased with Diversity of Products or Services and Customer service. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Longview, TexasService issues recently purchased vehicle
Purchase Use vehicle over a week ago. While riding with salesman named George on a test drive car made slight grinding noise.
He informed me no worries. All their vehicles go through 172 point safety check. I requested a copy several times never received one before I left dealership. Drove Car 100 miles back home grinding noise got louder had to pull over.
Luckily I made it home. Took Car to well reputable certified auto mechanic shop Monday morning costs me $80. Found out rear Differential was no good and rear was shocks was leaking fluid and no good. Mechanic was shocked him self as to how they did not notice these repair issues if they truly did a safety inspection check.
Informed dealership Monday evening spoke with salesman who sold me car. He gave me a hard time said I bought car as is and that I had bought aftermarket Warranty and they will pay for it. I explained to him that's not how it work Differential don't go out overnight and they would not pay for it. I informed him they do advertise a free 3 months or 3000 miles Power Train Warranty on all pre owned vehicles on their website.
He ignored that hung up phone. I called back he wouldn't speak to me. I spoke with another salesman asked for General Manager number or if he would forward my information to him said he would. I called their Managing ownership twice explained situation to them as well.
Said they would have General Manager contact me.
To this day no one has contacted me or showed no interest in my problem. I traded my car in, so now I have no transportation a car I can't drive with a $4000 repair Bill.
User's recommendation: Always have your used vehicle inspected by a well reputable certified auto mechanic shop. Don't take Salesman or dealership at thir word just because of Nam and size of compny.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Irving, TexasBAD Service and they do not answer their phones.
I did not buy my F250 from them, however, they are close to my house and I thought I would try their service department. I dropped it off and they kept it for 3 weeks.
Because it was fairly new, they said it was covered with warranty. I drove it another 2 weeks and the check engine light came on. This time, they kept it for a day and indicated that the first time the problem was not fixed but it should be now. I have had it for a week and the check engine light came back on.
I tried to call them for 3 days and no one answers the phone up there. I did get in touch with the parts department and they said I have to talk to service.
I cannot even get a secretary to answer. The service here is really bad and I will not take it back for anything and recommend that everyone else not to waist your time with this dealership.
- Really bad service
Preferred solution: Apology
User's recommendation: Do not use West Way for Service
Having problems with my SUV I purchased from westway Ford
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStay away from this dealer!
- Dishonesty
- Employees use cars there for repair for personal use
- Customer service
Preferred solution: Full refund
Run away fast !!
Worst used car purchase
Preferred solution: Let the company propose a solution
A very unpleasant experience
Horrible
Worst car buying experience ever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Irving, TexasExtremely Poor Customer Service
- Customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Irving, TexasMisdiagnosed Repair and won't refund my money
Preferred solution: Full refund
Resolved: Will never recommend to anyone ever.
My truck was in the dealer for a warranty repair.There was a situation that happened at the dealership. I addressed it with the General Manager.
You want to talk about impressive. He totally corrected the issue and did not stop until I was completely satisfied. I will be doing business with Westway Ford from now on. To know that if there is an issue the owner will take time to talk to you and discuss everything going on.
There are very few places you can go to and actually sit down with the owners of the dealership.
I could not of been more impressed with the way that I was treated at this dealership. I will definitely be doing business at Westway Ford from now on.Thank you for everything Barton Hankins you made your dealership a customer for life.
- Employees use cars there for repair for personal use
Preferred solution: Let the company propose a solution
Customer service very poor
Preferred solution: Let the company propose a solution
2013 Ford Fiesta Car Review
These people will damage your vehicle right in front of your face, admit it, then expect you to pay.
TRUCK PURCHASE
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