Upon our purchase of the 2017 Ford Explorer on June 30th with the used salesman James XXX things seem to have gone downhill after my agreement of the price. 1.Never received a card from anyone at the dealership. James wrote on a card stock his phone number. 2.He and...Read more
Westway Ford - A very unpleasant experience
We want to let you know that your finance secretary, Berenice Rebollar, delivered a very unpleasant and horrible experience and does not know how to treat her clients based on her rude and hysteric attitude.
Worst dealership ever!!! Not enough staff to accommodate clientele. My car has been there somce the 31st of march it is now the 11th of april and my car is still there anna and Steve with the service department are rude. Anna was suppose to call me on april 2 as she...Read more
Shawn Leggett is a complete scam artist. Just shady. He defines the stereotypical shady car salesmen. My friend and I️ went to this dealership, this was our first buying experience, my friend researched all of the possible tips and tricks of car buying, and after going...Read more
Took my mustang in for repair in Dec. 2016 it was diagnosed with a failed PCM. They replaced the part and all was good, NOT! 10 days later it was back in their shop and diagnosed with a defective PCM so it was replaced. Intermittently the car has had the same exact...Read more
I have been a loyal customer and brand advocate of Ford for over 5 years, but recently I encountered some extremely poor customer service at Westway Ford. After getting my car serviced this past weekend for a new battery, I was blatantly lied to over the phone by...Read more
I didn't like
- Customer service
WARNING do not do business with Westway Ford in Irving. My truck has been in their shop trying to get warranty work done on it since May 18th. It is now June 27th. If that wasn't bad enough one of their employees decided to use it this past weekend for their personal...Read more
took my edge truck in to install a pre-programed ECM had been told it would take couple of days the week before took it in on thu.1-26-17 was told by service manager bring it in at 9 am the next day and I could wait on it. when I took it in I was pasted on to another...Read more
On Saturday April 9th I went to West Way Ford to trade a 2013 Ford Fiesta. I Purchase this vehicle at Westway Ford in 2013. I was rushed into buying the vehicle I drove the car home and parked it for over a month. After driving the for about 7months it started giving...Read more
On Monday, June 14th, 2010, our company truck, 2005 Ford F350 began overheating when pulling loaded trailer. The radiator reservoir was still full and after idling for a few moments, engine temperature reduced back to normal. My extensive experience diagnosed problem...Read more
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